Yes I walked in intending to return my $300 tree for $300, but the lady in CS pulled up the more recent $400 purchase without asking me and refunded the new, $400 tree. It happened quickly, there was a big line behind me, and I assuaged my guilt almost instantly. This wasn’t Lucy In Disguise.
I adopt a Costco-first policy whenever possible…playgrounds, TVs, my outdoor fridge, etc in addition to the basics. They’ve made thousands off me in profit, and their cheerful willingness to make a small mistake in my favor absolutely endears them to my future business.
One time the ATM at a bank gave me an extra $20, off the dozens of times I’ve paid $3+ to use that machine. I didn’t run back in, breathlessly, to alert them.
Didn’t mean to thread derail, and I don’t make it a habit to game ‘the system’…my meandering point was it was gratifying to have ‘bank error in your favor’ for once as it feels corporate greed has reached intense levels, esp since Covid. The famously slow government is looking into frequent flyer programs for fucks sake.