No defense for Telsa's service system. It sucks. Fortunately the quality and performance of my vehicle has been such that I haven't needed Tesla service in over 3.5 years.
That's an interesting video. Here are a couple of factors that I think contributed to the accident:
1. FSD watches the vehicles around it and factors that into its decision-making. From the actions of the vehicle ahead, all indications are that the road ahead is clear. It's apparent that the car ahead didn't see the deer either - no brake lights or swerving. They moved from the left lane into the right lane and look to have been lucky in the fact that they got over just past where the deer was in the road.
2. The old painted stripe in the road creates a lighter area where the deer blends in to the foreground and makes it harder to detect.
3. The time between the deer becoming readily visible to impact is about 2 seconds. That may sound like a lot of time to react, but this situation would result in a deer-strike 90+% of the time with a human driver.
None of these factors excuse the system for not recognizing the collision and reacting appropriately. It must do better at responding post-collision. I'll also concede that LIDAR or RADAR would likely have helped in this situation.
I'll also submit that the "no accidents ever" standard is not a straw man. There is a significant portion of the population who will denounce an autonomous system every time it has an accident, not accounting for the fact that the accidents occur at a fraction of the rate of human drivers.
I think it's a good sign that we only see stories about Tesla FSD accidents once every few weeks. If these were coming out a few times a week, that would be good reason for concern. But that's not what is happening.
Tesla just opened up 30-day free FSD for all vehicles again a few weeks ago. We haven't seen a slew of reporting on FSD accidents. It could be that the data is lagging a bit, or it could be that accidents with FSD happen at a pretty low rate. Time will tell.