Gotdamnit....
I'm still with DTV. I'm old fashioned. When they "upgraded" me to the Genie 18 months ago, they said it was free with a 2-year contract. I said ok. Come Aug, we gone.
Well on the 3rd, I woke to an error 775 - can't communicate with dish error. Call DTV, get it working but they want to send a Tech to check the connections. Set that up for the next day. Then she tries to up-sell me to their Protection Plan that covers TVs, laptops, etc for $21/month. Heard this shit before, told her I wasn't interested. Tech came yesterday and tightened the connections. (apparently they'd gotten loose)
This AM, I get an email saying that the repair had been made and the work order was closed. For some reason I decided to read the copious amount of text below the graphic.
It said I agreed to the $21 protection plan and that the billing would be reflected on the next bill!
Went to their website to remove it. Can't find a way to remove it.
So I call them, hold for 5 minutes talk to some woman about it. She puts me on hold for a couple of minutes to talk with an account rep. She then transfers me to the account rep (after a 1 minute hold) who asks what I'm calling about. Finally I think I got it cancelled. Told him I didn't agree to it, want it taken off, and there to be no pro-rated charge. Also told him that I resented what DTV had done and considered it fraud.
Then they tried to up-sell me to ATT internet services....SMDH.