I found a car that was spec'd out pretty close to the way I wanted it, so I got into a text convo with a salesman. He said I could always order one if I didn't like the one they had. I asked if there was a mark-up on orders, he said no. I decided to go up there yesterday, it was 3.5 hours from my house. I figured if they wouldn't haggle on the one at the lot, I could just order one. I told the guy I would be there around 11, he said he'd be there. I get to the dealership, my guy isn't there. Another guy helped us, he was really nice. Showed me the two they had on the lot, I asked about ordering and told him what i was told about no mark-up. He said, that's right, no mark-up.
We go inside to do a build and he says "Let me get the manager, he does the builds", so we waited. He came back a few minutes later, looking mortified. He tells me that managment has now decided that orders are getting a 10K mark-up and that they'd only charge me 5K, seeing as I drove all the way out there. He was extremely apologetic and embarrassed. You would think that I would've been pissed, that's what I would've thought too but I was so taken aback that I just laughed. The manager guy didn't even have the nerve to come tell me to my face. We just left and drove home.
The wife and I had a fun time during the drive, and I got a beej/laid last night, so not the worst day I've ever had.