Medley. We live in Allen, and I think you live close. We had an excellent experience with them the several times they came out before we finally bought the new AC.
Very professional. Never felt like we just a sales ticket for them.
I don't remember all the details, but the day they were supposed to come for the new install, there was a part that hadn't arrived yet. My wife complained to the dispatch person a little bit, but I knew they're were some shortages and stuff still trying to get back to normal from Covid. They offered to come install some window units if we needed them
They called the day before the rescheduled install to say they didn't have the part yet. I called and basically said something like "We have four dogs, 4 chickens and two cats. We have two kids in school. We both work full time. This isn't like having having someone drop off a package. We have to schedule this install around alot of things. I think this incredibly unfair of you."
Wife got a call from the owner about an hour later saying he would drive to Ft Worth and grab the part and meet us at the house the next day. He said they would make it work, but might need to work a little different hours. Basically work from 10 - 5 instead of 9-4 as originally scheduled. I want to say they took a couple hundred bucks, but I don't really remember.