From firsthand knowledge from another school that has been in the playoffs, there's a ton of work that goes into it before they even get to the point of notifying who gets what. From the moment the athletics department was informed that the team made the playoffs, the ticket office has been working nonstop. They have been on the ground in New Orleans determing ticket locations. They are determining how many tickets they have at the various price points. They are working through how many tickets will be available after VIPs, university dignitaries, BOR members, athletics department (including team and coach's allocations), band, students, etc. I'm sure those guys are working their asses off and will be until all ticket orders are fulfilled and then once again when they get to New Orleans for the game. Give them some patience and grace. It's not an easy job to complete on a tight timeline.