Well, worst day I've had in ages. And it beats yesterday by a mile.
Yesterday: son wakes up in excruciating pain, wouldn't move, had to call an ambulance to come out at 6:45am. Trip to Dell Childrens screws the day.
Today: get hit up by APAC support at 1:30am stating we have systems down all over with BSoD and need help. My counterpart starts in, looks at watch, 30 minutes. Make BS excuse as it sounds like our usual mountain out of a mole hill type issue. I get the sitrep a few hours later after he's pretty much knocked out the low hanging fruit, and it's end users with laptops that are all over the damn planet that can't get to the office.
EASIEST FIX: tear laptop bottom cover off, remove drive, mount to USB-C to NVMe Adapter, then mount it up to my machine, enter bitlocker key, remove offending file, then reassemble. Can do in roughly 5 minutes, 8 minutes if I didn't have the bitlocker key already on hand.
Shitty fix: Most newer Dell machines mount the primary drive in a RAID-type config, regardless of whether it's an array or not. The WinRE does not see RAID drives, so if you were to find yourself in TROUBLESHOOTING menus in the boot process, you didn't have the option to boot into safe mode if your Dell XPS has been built in the last 2 years or so. Swapping it to AHCI / NVMe operation mode lets the WinRE recovery wizard see the drive after inputting the BitLocker key, and then allows you to either use CMD (if you know the damn Admin password, which no one does, as it's a rando 20 character p/w cycled every 60 days), or you can reboot to Safe Mode. This was tested and proven to work at 4pm, and every other user that was left had signed out and decided to drink heavily by the time the procedures were written up.
All this said, I've received 1 communication from our CS account exec, and that's after calling him and asking for an update from them. Dell had at least 40+ tickets opened with the same issues I described in the shitty fix, but hadn't found that work around yet. I will be in a drunken coma just as soon as the kids get down.