Yes, I'm willing to cut them some slack (talking management, not the line workers who should get all the praise). I get that you can't identify every branch that could possibly affect a power line. And I get the cost prohibitive ideas to bury power lines.
But I'm exhausted by the predictability of it all and the waiting for someone to take charge. For example, the line that runs behind our house for four blocks routinely loses power -- either a transformer that blows or some other age-related excuse. Sometimes AE fixes it within an hour with what appears to be a band-aid; many times it's days. The neighborhood association asks AE and our Council Member for help getting trees trimmed and equipment updated. Sure, we'll look into it, they say.
Like many of life's ills, the best medicine is prevention. Yet it feels like this is mostly just a slowly reactive agency. Yes, budget. Yes, staffing. But no vision or plan.