Sitting in the Honolulu airport. Had an 8:00 am flight on Southwest to San Jose. Its now 8:42.
Booked flights in June from SAT to HNL for September. Decided to mix in the Big Island, so added flights to the Big Island and then changed our flights from there back to SAT. Governor of Hawaii asks visitors not to come if they don't have to because of Covid so we cancel those flights. No change fees on any of this.
December everything is looking good again so I book flights from SAT to HNL again for March thru April. Over half way thru our trip we are having a great time so I change our return tickets, extending an extra 10 days. Again, no change fees. So then since we are coming back thru California, I start looking at cruises. I find a cheap one leaving San Francisco tomorrow for 5 days. Again, I change our return tickets. I book for San Jose and then back to SAT after the cruise. Again, no change fees.
Well, we had borrowed this car to use yesterday. We had left my GF's two bags in the trunk. The trunk won't open. We try everything. We are running late, so we just decide to leave her bags and go to the airport. We will just buy her clothes in San Jose. We get to the gate 5 minutes before boarding. We get texted a picture of the open trunk with our bags. We go to the desk and the Southwest lady switches us no problem to a 1:50 flight, for same cost $119. We will have her bags by then.
Not saying I will not fly anybody but Southwest anymore, but will definitely make an effort to use them. The flexibility just has so much value.