I ordered a Smoke a week ago. Two days after I ordered it, and before I received it, I get an email from Thermoworks offering 20% off several different items, one of which was the Smoke. I had never ordered anything from them before, so I was added to their email blast list when I ordered 2 days earlier. I replied that I had just ordered it and not even received it, and would love to have been able to partake in the 20% offer. Sent the email at 7am, had a reply by 7:30 am, a very well written one, not a form letter response. Basically the guy stated he completely understood my concern, and that it's difficult to send the offers out when there's always people that had just ordered something, and they would honor the offer and credit me the 20%. Probably the best and most efficient customer service I have ever received online.
As far as the product itself, easy to set up and operate, helped me to really pay closer attention to the air temps next to the pork butt I was smoking. Receiver didn't fare well through the stone walls of the house, but that wasn't unexpected. All in all, a pretty positive first impression.