Took this week off of work to fix some things around the house including a sagging porch roof since I’ve got family in town and they’ve offered to help with it. The nearest home improvement store that had a jack post in stock was Home Depot in Longview, over an hour drive away. Fuck it, whatever. Place the order for pickup.
Two hours later I get an email that the order has been cancelled because the 7 that they showed in stock are suddenly not. No phone call, offer to order it to the store or have it delivered. I go online to order the jack post for delivery by today. When it arrives, both box ends are damaged and the bolts and threaded screw to adjust the height are missing. Called Home Depot to ask for a replacement sent expedited. Their response was, “We don’t do replacements or expedited shipping. You can return this one to the store, and place a new order if you need a replacement.” I go online to order a new one but it won’t arrive until later this weekend when my help has already left.
So now, I’m returning this one to the local HD store but keeping the baseplates and one of the poles. When the new one arrives, I’m returning it but keeping the other pole, the bolts and the threaded screw and telling them it arrived damaged again. Fuck these guys and their non-existent customer service.
I’m getting myself a free jack post for this hassle.