AA thinks they are so smooth.
4 hour delay last night due to mechnical reasons (probably slow rolling due to mechanics union as suggested upthread). I called before the final departure update (which was another 45 minutes delayed) and the offering at that time was $100 travel voucher-- which seemed light-- or 7500 miles. I told her no thanks, I'll wait until i land and call back.
I call back when I land and AA had tried to proactively credit everyone 5000 miles. I explain that 5000 miles was less than what was being offered before the threshold of 4 hours was crossed in the delay and that it was a crappy thing to do to people who don't know their entitlements for vouchers/miles based of mechnical delays. Get transferred around, hung up on once, and finally reached someone who gave me $100 and 7500 miles, though to be fair, the points are worthless if they aren't EQMs.
I still think $100 voucher is scheisty as I thought 4+ hours was automatically $200, but it was late and I was tired of fighting with them and I did get to suffer through the delay in 1st class, so whatever.