Question for those who know a lot about American.
My wife has had two trips on American in the last 5 months. Picked American mostly for the schedule. Both trips were Houston to Dallas then change planes at DFW.
Both times (Asheville and NYC) she got to DFW fine, but both trips the second plane did a thing where it would taxi away, sit on the tarmac for hours, come back to the gate, sit in the departure area for hours, then cancel and AA gave her a voucher to a shit hotel and said try again tomorrow. Various inconsistent explanations for why the plane didn’t go depending on who you asked. No known weather issues on either end, though.
I fly a lot on everything from Spirit to Emirates, but not much on AA since we moved to Houston. When we lived in Dallas AA was my go-to, partly because hub and partly because I had a company AA visa so expensing was easy. For a lot of people I know and work with in Dallas that’s still pretty true.
But anyway I have never had anything like that happen to me unless there was some raging storm or clearly explained mechanical difficulties. And never have I sat on the tarmac for hours and not eventually taken off
So I have asked a bunch of Dallas friends an colleagues and quite a few of them say AA pulls this kind of shit all the time. Since they fly AA nearly exclusively, they just assumed all airlines did it.
Have I just been unreasonably lucky and people like to bitch, or is this actually some AA DFW thing? Asking because wife right now refuses to ever set foot on an AA plane again.