Last Friday, I took my middle school daughter and her friend to 6 Flags, for Fright Night. We live in Arlington, so we always get the season pass, and I just noticed that our pass came with a one-time “front of the line” pass for one ride. These can also be purchased. We decided to use ours for “La Vibora” (née “Bobsled “), because it’s a fun ride that always has long lines.
There was a problem. The teen girl running the “Flash Pass” entrance had a non working phone device for processing special passes. She was super sweet, and I imagine running her line is usually an easy job (people are happy to skip long lines), but…not that night.
I am 60, but when I was in HS in Waco, I worked at Mr. Gattis Pizza for a couple of years. A valuable lesson- when mistakes are made, when things go awry, and you have a complaint- the teen workers really don’t care. They will give you stuff to make you go away, but they really don’t care. That’s why, when customer service is an issue, I stay calm and don’t harangue the workers. I know they don’t give a shit.
I knew that, but evidently the other adults didn’t. My daughter recorded the first Karen, complaining about how much she spent and how her evening was being ruined, as we all waited (to be fair, a ridiculous amount of time) for the new device to arrive. She then got her husband to complain; he swore a little (not enough for me to intervene), and made a comment about needing to talk to a manager making “more than $10 an hour” (ha-ha! I think these kids are making more than that).
While we were waiting, the girl’s shift blessedly ended. My group thanked her as she left. She was replaced by a slight teen boy. I chatted a little with him, he was a student from FW Dunbar. He displayed a savior faire, an elan, that just impressed the hell out of me. People came to complain and he…ignored them. No perfunctory canned excuses, no apologies. He just sat on his stool, fixed his gaze 210 degrees from the complainer, and said … nothing. It was clear he cares not a whit about their complaints.
It was awe inspiring.
(why did I never think of that?)
Finally, the new device arrived and we rode the ride, which was terrific.