A fun United story: had a client a few years ago with some kind of rare leukemia (which had nothing to do with the case we were handling). He finds out that there’s a new treatment that is about to be approved but is available and his doctors got him on the list. It also costs like $500,000 and of course United denies the claim. Since we were already representing him we agreed to handle the denial appeal which we had to do in arbitration. 3 arbitrators, we pick one, United picks one, and one we agree upon. We’re told that United picked the same hack arbitrator they always pick so we assume we’re already in the hole. Arbitration lasts a couple of days, United has no defense other than “fuck this guy he’s dead already and we don’t wanna pay.” Arbitrators deliberate for maybe 15 minutes, come back in, and United’s chosen arbitrator proceeds to chew out United (or rather their lawyers) for denying the claim and that every person who touched this claim at United should be ashamed and gave United 48 hours to approve the claim. Client got the treatment and is doing just fine now. Hooray insurance companies!