Anybody else have this reaction?
I flew back into Texas for the holidays on Sunday, Dec. 18th at about 5:00 a.m. Needed a screen replaced on a MacBook Air. Went to Best Buy, intelligent dude said go to Apple Store. Went to store next day, Fort Worth store. Nice guy tells me price and says expect it done by end of the week. No problem, until I get four emails from Apple telling me I need to contact them ASAP...and it was way too early to expect completed work.
When I finally got through, because Apple store doesn't open until 10, and Apple support didn't tell me that, just let the phone ring, ring, etc. Apple store finally answered and said they made a mistake in how they processed the repair.
I went in early this morning, waited in line outside the store for 25 minutes,(yes there was a line) and by the time I explained and someone allegedly checked, the computer was reportedly "in route" to the store.
B.S.!!! An hour and 20 minutes after I left the store, I got an email saying the computer was ready. 100% obvious to me the computer was ready before the store opened, they just lazily didn't have it ready until after I left.
Turds!
Or, my unannounced visit motivated them to get the computer ready? I think not!
And talk about disorganized. When I returned to pick up the computer there was no line, just a bunch of people going wherever. A really nice lady in a wheelchair yelled for people to come to her if they needed to register. I ran up there, got registered, and then kept showing apple employees my email from apple that said the computer was ready, and they finally got tired of that and finally brought my computer to me.
Yes, I am on old pain in the ass, and I look older than 58. (I am a young 58)