I actually think it's a really good thing mostly that being able to use a computer has gotten so dumbed down that my 71 year old near-illiterate mother can use a laptop now. A lot of modern interface requires people use technology to communicate, like email is an official government form of communication for many years now. I especially think it's generally a good thing that there are such abstracted high level programming languages out there now that there are programmers who don't know how their computers work, because knowledge of the gear head ins and outs of your computer is pretty much useless for the vast majority of people. Yes, very basic maintenance and troubleshooting skills should be necessary, but going back to the comparison about cars: I know jack shit about how my car works. Cars don't interest me in the least. A car is just a tool to lug my ass from point A to point B. I don't care about cars, don't follow car makers or models or any of that shit. I only buy cash beaters and drive them till they disintegrate because I have other shit in my life that I want to consume my time with than cars. I know so much about computers, because I wasn't spending my time working on cars.
I was suggesting to someone a method to automate breaking into harddrives using a 3rd party tool installed on a non-standard medium to an IT guy who needs to quickly do this on likely hundreds of computers over the next several days, so speed counts. That's definitely not the equivalent of knowing your car needs gas. I'd say maybe being able to follow directions telling you to jam F7 as you boot to get into a menu, then specifically what to click and where to go, that would be the basic computer skills most need and actually do possesses if they aren't being whiny bitches.
The benefit of computers and shit becoming so easy to use that laymen can operate them is that you're not having computer experts reach beyond their field. I give an example from when I first started my own business, I got work from a doctor who wanted me to build him this custom productivity software for his clinic. He had a bunch of menial tasks in his day to day operation and he wanted them all automated and put into a database to be called up. The kind of shit he described was incredibly simple to make, so most of my time on the project amounted to me following this dude around, trying to osmosis his routine well enough that I could fart out the app he needed. The dude was already an expert in what he needed, it's just that creating the very simple app he needed was a little too complex for him. Not because he couldn't grasp it -- he was a doctor and thus can follow procedure well. Rather, he didn't have the time to acquire such skill.
The world is better when experts can craft the tools they need, not reliant on magicians who know the right incantations. Designing the app that doctor wanted could have been a drag and drop experience if the right tools existed. I would say this crowdstrike shit is less an example of people not knowing how their computers work, and more like people not being very diligent with obvious security vectors.