We're in Crested Butte for a month. Have some friends passing through the area and we were excited to show then around. Went to one of our favorite restaurants last night and it was a disaster. I've been a waiter, so i generally give a lot of latitude, and we showed up with a party of 10, so my patience was set to 10.
But this was ridiculous. 20 minutes for anyone to even greet us after being seated. Food took at least 30 minutes to come out. Half the food was stone cold, like it sat out for 25 minutes while they made the other plates. The kids chicken tenders were almost black because they cooked them so long. My wife's salad didn't contain half the ingredients it listed on the menu. The 2 specials were sold out by 7pm. Also sold out of brussel sprouts which are on the menu. And when our friend asked when the food was delivered if she needed to order the creme brulee early so we wouldn't have to wait long for it, the waitress said "oh, the cook didn't have time to prep that today". It's a menu item. And that was the last time we saw the waitress.
My wife asked me if she could go talk to the manager, because she knows I forgive a LOT when it comes to eating out, but I told her to have at it. She was very polite and said if she was a manager she'd like to know if this type of stuff was happening.
Waitress comes over afterward and says "I heard you wanted the check" and drops it off. The chef's kiss was the $15 charge for the Brussel spouts they didn't serve us and the extra kids drink that wasn't ordered. Wife says "don't touch that check". Two minutes later manager drops off new check with all food comped and 25% off all drinks. Waitress is totally pissed and after running our cards drops them on the table without saying a word. Weird thing is my wife didn't even complain about her.
I don't know if this was the B team, but it was definitely a team that wasn't firing on all cylinders yet, from the kitchen to the wait staff. Shit gets real next week for July 4th. They better get it figured out.