Needed to change an upcoming car rental over to wife's name as I can't make the trip....
Avis: Sure no problem
Avis: Oh, that reservation has been prepaid so I can't change the name (had I not already paid she could have)
Avis: I can though just cancel this one and create one in your wife's name
Me: Fine, will there be price changes, etc?
Avis: Possibly, will be based on current prices... (I booked in January...so lol...)
Me: Fine, let me know the difference.
Avis: I can't
Me: Why not
Avis: You have to select what kind of vehicle you want.. we have...
Me: I want the same thing... everything the same... just in my wife's name
Avis: We don't have that vehicle available for those dates
Me: But I have one reservered now and you about to cancel it
Avis: Yes sir but I can't reserve it if it's not available and once I cancel it, it still won't be available
I'll save you the rest of the story... but after another 5-10 minues I still could not get her to understand why I was so frustrated. I don't think she ever understood how stupid the situation she was presenting was. I ended up cancelling and reserving with another company...