American Airlines Tanks Toddler on Transpacific Trip

[RPM 26368]

American Airlines is investigating after a 1-year-old boy was hit in the head by an oxygen tank that fell from the ceiling during a flight to Dallas-Fort Worth Airport.

According to the toddler's mother, 33-year-old Jennifer Zanone, of Denver, the incident occurred on her American Airlines flight AA126 traveling from Hong Kong to DFW around 3:30 p.m. Saturday.

Zanone said that upon landing, an entire ceiling panel, including a tank full of oxygen, fell onto the head of her son who was sitting on her lap in seat 35L. She said they were directed to wait for a gate agent to document the incident, but that no one appeared.

"We stood there waiting for an agent and our stroller until the captain himself walked off the flight and apologized to us," said Zanone. "After leaving the gate area, we went to the next customer service area to try to report the incident and were given the runaround for an hour and a half. While the apologies were appreciated, documentation of the incident would have been preferred."

In an email statement, American Airlines stated that its flight attendants offered to request medical personnel upon arrival, but that the request was declined by Mrs. Zanone.

“American’s primary concern is for the Zanone family and their young child. Our customer relations team has spoken with Mrs. Zanone to offer additional support and obtain details of what transpired at Dallas/Fort Worth yesterday. Customers trust us to take care of them and we take that responsibility seriously," the statement said.

Zanone said she did decline medical assistance, but grew frustrated by what she perceived as a lack of response by the airline after arrival.

"We were offered medical assistance immediately following the incident and we did decline because I didn’t know what the medic could do on site with a jet-lagged, exhausted child so I chose to monitor himself until I could get him back to his own doctor," said Zanone.
 

She said after she posted an image of the fallen ceiling panel to Twitter, the airline responded to her on social media.

Obligatory:

[Texas_Rocks 347]

$$$$$$$$ “documentation” mofos!

[Bobby_Batronic 1994]

It’s an oxygen generator, but it probably still didn’t feel good. 

[HenryJames 66193]

Quote

"We were offered medical assistance immediately following the incident and we did decline because I didn’t know what the medic could do on site with a jet-lagged, exhausted child so I chose to monitor himself until I could get him back to his own doctor," said Zanone.

Oh.

[gecko 1104]

She was in coach, what does she expect?  I hate people who ride in coach....so freakin' needy.....

[Call 393]

Tanks a lot AA

[bschoolprof 6273]

Did he spill his dip cup?

[The Maestro 758]

How many times did he kick the seat in front of him?

[Pescado_Rojo 19443]

"Are you all American Advantage members? No? Why don't you go wait over there...and while you're waiting, can I tell you about the advantages of the new American Airlines Barclay's Credit card!?"

[Guest]

5 hours ago, bschoolprof said:

Did he spill his dip cup?

7 posts in. Slippin’. 

[Hagbard Celine 10938]

If the ACARS clock isn't on, you could be auto-combusting and they would be hard-pressed to call the fire department.