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Posted

Need help activating Ancestry DNA kit.

I bought my wife the 3rd tier ($99 on sale) kit for Christmas. She is age 75 and not tech savvy, so is having a very tough time trying to get it activated online on our desktop computer.

It will not let her sign in, it says her password doesn’t work and it will not take her credit card it asked for, so she is very stressed and almost crying in frustration. I am no help.

Can anyone please walk us through this crazy maze?

Posted

Do you have teamviewer installed on the computer? I can help if you do.

image.thumb.png.4e623b45466b46517c4bf288d58fefa6.png

then enter your info and create an account

image.thumb.png.4c811242f1efd574bd526dcaaa0b9ea0.png

After this it should prompt you to enter your code included with the kit that was mailed. 

  • Like 1
Posted

Credit card receiving end probably has never seen a number that few digits.  I'm just guessing you guys were probably one the first ones to get a CC.    Just funnin' Brat.  Hope ya'll get it worked out and enjoy the discoveries to come.

  • Like 2
Posted (edited)

Looking forward to this thread when Mrs. Brat finds out there is another half sibling in the Brat family.

Edited by mycox
Posted
  On 1/25/2021 at 5:19 PM, Armybrat said:
Need help activating Ancestry DNA kit.

I bought my wife the 3rd tier ($99 on sale) kit for Christmas. She is age 75 and not tech savvy, so is having a very tough time trying to get it activated online on our desktop computer.

It will not let her sign in, it says her password doesn’t work and it will not take her credit card it asked for, so she is very stressed and almost crying in frustration. I am no help.

Can anyone please walk us through this crazy maze?

75? Holy shit! You cradle robbin’ sonofabitch!! How’d you get her to marry a much older guy?

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