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Posted

Booking.Com is also awful if you ever need anything. I had them fail to even make a reservation with a hotel in Austin for two rooms, one for myself and one for my parents. 
I got reservation emails from Booking confirming my stay dates, rate, and room types. Then when I showed up to the property they had nothing. This was at the embassy suites on S Congress.  
I wasn’t even able to get ahold of Booking’s customer service. They literally have no phone numbers listed for you to call. They just tell you to call the property you booked with. 
 

I ended up booking two rooms on the spot, thankfully they still had availability. 

Posted

expedia underlies most of the booking services/engines.  for example hotels.com , hotwire, orbitz, are all frontends for expedia.  big incestuous industry

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