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Massive computer outage at car dealerships could last for days

RPM

By RPM
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RPM

RPM 26431

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https://www.cnn.com/2024/06/19/tech/car-dealership-cdk-cyber-incident-outage/index.html


US and Canadian auto dealerships remained at a near-standstill on Thursday because of a second cyber incident at data provider CDK Global, whose software is used at 15,000 auto dealers – an outage that could last for days, perhaps eating into sales over the first official weekend of summer.

On Wednesday, CDK spokesperson Lisa Finney said in a statement shared with CNN: “We are actively investigating a cyber incident. Out of an abundance of caution and concern for our customers, we have shut down most of our systems and are working diligently to get everything up and running as quickly as possible.”

Later that day the company announced that most of the critical computer systems were back online. But Thursday morning, the company sent dealerships another message indicating things had a taken a turn for the worse.

“Late in the evening of June 19, we experienced an additional cyber incident and proactively shut down most of our systems. In partnership with third party experts, we are assessing the impact and providing regular updates to our customers,” CDK said in a statement shared Thursday morning. “We remain vigilant in our efforts to reinstate our services and get our dealers back to business as usual as quickly as possible.”

The company later told dealers the systems could be down for several days, according to two sources briefed on the situation.

CDK operates numerous different products that car dealers use to handle things like keeping records of negotiated deals to scheduling and communicating about service. Not every dealer uses CDK’s products, and even those that do may not use them for everything, but the system shutdown has been a problem for many.

“We have customers coming in today who had deals saved in the system,” said Jeff Ramsey, an executive with Ourisman Auto Group, which is headquartered in Maryland.

To protect customer privacy, customers’ details aren’t written out on a piece of paper that’s just sitting on a desk anymore. Instead, information about deals and customer appointments is kept in a server that’s now impossible for his salespeople to access.

How this affects buying a car now
Ramsey said he understands, though, that CDK is doing what it feels it must to secure this sensitive data. But it’s a major hassle in the meantime and could cost his dealerships some business. Customers who are delayed in closing a sale at one of his dealerships could just find a dealer nearby that’s not having these issues and buy a new vehicle there, instead.

It’s car buying season, so it’s a real concern.

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gofuckyourself

gofuckyourself 8706

Posted
Posted
14 minutes ago, RPM said:

To protect customer privacy, customers’ details aren’t written out on a piece of paper that’s just sitting on a desk anymore. Instead, information about deals and customer appointments is kept in a server that’s now impossible for his salespeople to access.

I sleep much better knowing scumbags out there can't stroll by Joe Mazda's desk and see that I had my tires rotated last week.

And that my data is super secure on a server ... that just got hacked ... like the umpteen bazillion other servers that have my info that have been hacked.

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Brisketexan

Brisketexan 105633

Posted
Posted
8 minutes ago, gofuckyourself said:

I sleep much better knowing scumbags out there can't stroll by Joe Mazda's desk and see that I had my tires rotated last week.

It's Joe Isuzu you gotta worry about....I wonder where he's working these days.  

Ahh, who am I kidding....he's probably a Senator somewhere.

untitled2-8-7a16c5e83be78c1f6d767517fc4b

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UTPhil2006

UTPhil2006 3832

Posted
Posted
16 minutes ago, gofuckyourself said:

I sleep much better knowing scumbags out there can't stroll by Joe Mazda's desk and see that I had my tires rotated last week.

And that my data is super secure on a server ... that just got hacked ... like the umpteen bazillion other servers that have my info that have been hacked.

At this point everyone should just have their credit locked at all times until it needs to be ran (house, car, etc) 

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SurlyBDR

SurlyBDR 22896

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Posted (edited)

This is a glorious, glorious thing for me. A few local dealerships whom are my competitors in the wholesale parts industry have been effectively shut down, but our partners in the shops can't sit around and wait for them to come back online, so they're purchasing from us in the meantime. I'll take it! 

20240620-125810.jpg

Edited by SurlyBDR
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Biff Tannen

Biff Tannen 45778

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3 hours ago, UTPhil2006 said:

At this point everyone should just have their credit locked at all times until it needs to be ran (house, car, etc) 

Yep.  Had mine locked for years.  Learned about it on the Shag, actually.

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Trey3216

Trey3216 15381

Posted
Posted
51 minutes ago, SurlyBDR said:

This is a glorious, glorious thing for me. A few local dealerships whom are my competitors in the wholesale parts industry have been effectively shut down, but our partners in the shops can't sit around and wait for them to come back online, so they're purchasing from us in the meantime. I'll take it! 

20240620-125810.jpg

giphy.gif

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Gatorubet

Gatorubet 30431

Posted
Posted
1 hour ago, SurlyBDR said:

This is a glorious, glorious thing for me. A few local dealerships whom are my competitors in the wholesale parts industry have been effectively shut down, but our partners in the shops can't sit around and wait for them to come back online, so they're purchasing from us in the meantime. I'll take it! 

20240620-125810.jpg

Don’t go all cheaper than dirt and raise your prices all of a sudden

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SurlyBDR

SurlyBDR 22896

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6 minutes ago, Gatorubet said:

Don’t go all cheaper than dirt and raise your prices all of a sudden

 

The prices (for me) are largely controlled by the insurance companies since I'm doing wholesale collision sales

 

2 minutes ago, Gatorubet said:

“See, that monthly quota was not met and so the bonus is not available…”

Said every Dealer sales manager everywhere

 

My competitors are showing up to work each day with the hopes of their system coming back online, but since we're all commission only sales, they're just sitting there doing nothing all day for free. 

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NeverMarryAStripper

NeverMarryAStripper 22038

Posted
Posted (edited)
48 minutes ago, troph said:

Who do you use and what does it actually accomplish? 

Create a free account at each of the three credit bureaus and you can lock and unlock your credit with that bureau for free.  If it's locked nobody can run your credit so no new accounts can get opened.  If you need to apply for something just ask which bureau they use and unlock it for a day or two.

Edited by NeverMarryAStripper
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Gatorubet

Gatorubet 30431

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3 minutes ago, NeverMarryAStripper said:

Create a free account at each of the three credit bureaus and you can lock and unlock your credit with that bureau for free.  If it's locked nobody can run your credit so no new accounts can get opened.  If you need to apply for something just ask which bureau they use and unlock it for a day or two.

I’m not sure if you’re talking about a lock or a freeze, but I keep all three frozen until I need to apply for a card or a loan - and then I unfreeze it for a day or two while they pull the report and then go back and freeze it next day. 

It has the added benefit of reducing the amount of unsolicited credit card mailings

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RDCanecutter

RDCanecutter 26563

Posted
Posted
5 hours ago, SurlyBDR said:

This is a glorious, glorious thing for me. A few local dealerships whom are my competitors in the wholesale parts industry have been effectively shut down, but our partners in the shops can't sit around and wait for them to come back online, so they're purchasing from us in the meantime. I'll take it! 

20240620-125810.jpg

Woulda been a perfect crime but you just had to brag.

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ImissWallyPryor

ImissWallyPryor 9046

Posted
Posted

I’ll take this opportunity to give a well-earned fuck you to everyone who leaves dealership license frames on their car. It’s free advertising for a business everyone hates, and it usually obscures info on the license plate. Easily one of my top pet peeves.

Might as well put an Oklahoma Sooners frame on your car.

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gsoda3

gsoda3 3311

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I’ll take this opportunity to give a well-earned fuck you to everyone who leaves dealership license frames on their car. It’s free advertising for a business everyone hates, and it usually obscures info on the license plate. Easily one of my top pet peeves.
Might as well put an Oklahoma Sooners frame on your car.
Sorry officer.
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JMFP

JMFP 1126

Posted
Posted
9 hours ago, gofuckyourself said:

I sleep much better knowing scumbags out there can't stroll by Joe Mazda's desk and see that I had my tires rotated last week.

And that my data is super secure on a server ... that just got hacked ... like the umpteen bazillion other servers that have my info that have been hacked.

I had this argument with our IT guys. It was decided early last year that we were going to use LastPass and they shut off all the web browsers' ability to save passwords on the corporate machines. OK. But big brother's stance was that LastPass is way more safer and secure than having your passwords written down on paper so stop writing all your passwords down and give them to LastPass. I work in a secured control room that requires a need to be here and a federal background check to have unescorted access, then everyone that does come in and out is logged and recorded by door cameras. I think my notebook of passwords in my desk drawer is less likely of getting broken into than any offsite third party's server. 

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NeverMarryAStripper

NeverMarryAStripper 22038

Posted
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1 hour ago, JMFP said:

I had this argument with our IT guys. It was decided early last year that we were going to use LastPass and they shut off all the web browsers' ability to save passwords on the corporate machines. OK. But big brother's stance was that LastPass is way more safer and secure than having your passwords written down on paper so stop writing all your passwords down and give them to LastPass. I work in a secured control room that requires a need to be here and a federal background check to have unescorted access, then everyone that does come in and out is logged and recorded by door cameras. I think my notebook of passwords in my desk drawer is less likely of getting broken into than any offsite third party's server. 

90% of the time 60% of cybercrimes are inside jobs

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Beau Vine

Beau Vine 54947

Posted
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17 hours ago, ImissWallyPryor said:

I’ll take this opportunity to give a well-earned fuck you to everyone who leaves dealership license frames on their car. It’s free advertising for a business everyone hates, and it usually obscures info on the license plate. Easily one of my top pet peeves.

Might as well put an Oklahoma Sooners frame on your car.

I remember a few years back when some Texas legislator got a bill passed that outlawed license plate frames and a lot of people lost their minds, which I didn't understand at all.

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Schulz2.0

Schulz2.0 29065

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1 hour ago, Beau Vine said:

I remember a few years back when some Texas legislator got a bill passed that outlawed license plate frames and a lot of people lost their minds, which I didn't understand at all.

I'm very attached to mine.

shopping.webp.51763443c0c5eeda71959c7fc70633c9.webp

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blacklab

blacklab 11999

Posted
Posted
20 hours ago, JMFP said:

I had this argument with our IT guys. It was decided early last year that we were going to use LastPass and they shut off all the web browsers' ability to save passwords on the corporate machines. OK. But big brother's stance was that LastPass is way more safer and secure than having your passwords written down on paper so stop writing all your passwords down and give them to LastPass. I work in a secured control room that requires a need to be here and a federal background check to have unescorted access, then everyone that does come in and out is logged and recorded by door cameras. I think my notebook of passwords in my desk drawer is less likely of getting broken into than any offsite third party's server. 

you are correct as Lastpass had a breach a year or so ago.

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YGIFS

YGIFS 19453

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I rise now to inquire as to whether or this computer outage will effect the pricing of my undercoating, pin-striping, confiscatory in-house financing, after-market accessories, or overpriced/under-qualified in-house mechanical servicing?  Also, it seems to have to effected the Twix vending machine in the lobby.  

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atomheartbevo

atomheartbevo 90118

Posted
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15 hours ago, YGIFS said:

I rise now to inquire as to whether or this computer outage will effect the pricing of my undercoating, pin-striping, confiscatory in-house financing, after-market accessories, or overpriced/under-qualified in-house mechanical servicing?  Also, it seems to have to effected the Twix vending machine in the lobby.  

They are probably running Windows 2000 so you should be safe, unlike those cave dwellers who were caught running Windows 3.1 almost 10 years ago

https://arstechnica.com/information-technology/2015/11/failed-windows-3-1-system-blamed-for-taking-out-paris-airport/

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